Got a Question?

FAQ's

What areas do you service?

We service all areas from the Gold Coast to the Sunshine Coast and further.

Is there a showroom where your products can be viewed?

No, we do not have a Showroom, our products can be viewed via our website, social media accounts or please get in contact for more information.

How do I book Hire items?

After providing you with a quote detailing all of your requirements, we will ask you to pay a 25% deposit and return your booking form to us. This reserves the items you wish to hire, and also our services on the day if required. Your final payment will need to be paid at least 1 week prior to your event/delivery date.

Do you set up and pack down my event?

Yes, we do offer a full delivery, set up & pack down options & this is our specialty! In fact most people prefer us to do the setting up and packing down for them so that they can enjoy their special occasion without the hassle of hard work. The setting up and packing down is done in accordance with your venue’s specifications. Set up and pack down costs are set according to the amount of items you require.

Who sets up my event?

We offer both Dry Hire and Setup options.
If setup is included in your invoice, then we do!! The people you deal with from day one are the ones who will set up your event on the day. We pride ourselves on our attention to detail and will not leave until you are 100% happy with the way your event looks.

How do I get a Quote

Simply view the product that you wish to hire, and click add to quote. After you have added all the products you wish to hire, simply go to your Quote List and all your items will be in there, complete the form and we will get back to you as soon as we can.
Otherwise please feel free to give us a call or send an email.

What happens if any of my hire items are damaged or lost?

It is normal business practice for a hire company to charge a replacement or repair cost for damage, broken or lost hire items. This charge will include any associated costs (ie: Freight, Handling Charges etc…)
Please see our full Terms and Conditions for more information.
https://platinumeventhire.com.au/about-us-3/

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